Frequently asked questions
Everything about your printing, design and order. Is your question missing? Contact HarunShop.
How do I provide my personalisation?
First choose Text / name, Logo / image or Text + logo. Text shows the text field, font, print colour and placement. Logo shows the upload and placement fields. Text + logo shows both. Add any extra notes and check the summary before adding the product to your cart. The product description determines which personalisation is included.
Which fonts, colours and placements can I choose?
Fonts: Arial, Montserrat, Times New Roman and Script / handwriting. Print colours: black, white, red, blue, gold and silver. Placements, where suitable for the product: left chest, right chest, centre front, centre back and sleeve. The specific Script / handwriting font is agreed with you.
Which files can I provide?
You can add PNG, JPG, PDF or SVG files using the product form. Preferably use your original design in good quality. If your file is small or blurry, ask us for advice first at support@harunshop.com.
Is the preview a final print proof?
No. The summary shows your entries and, where possible, a preview of your file. It is not a scale-accurate image of the finished product. Discuss special requests before ordering.
What does printing cost?
The product page shows the price of the selected version. For special custom work or larger quantities, request a quote with the product, quantity, design and desired finish.
What is the delivery time?
Production takes 2–5 working days. Delivery within the Netherlands then takes 1–2 working days. Ask about scheduling before ordering if you have a specific deadline.
Can I order for my business or team?
Contact us with your desired product, quantities and design. We will discuss the options and a tailored quote.
Can I change or cancel my order?
You can submit a return or cancellation request through your customer account. For changes, contact us as soon as possible with your order number and request. Options depend on the product and stage of production. See our return and refund policy for your legal rights. Your rights concerning errors or defects remain in place.
Who pays for a standard return?
HarunShop pays the shipping costs of a standard return. Register your return for instructions. There are no restocking fees. Our return and refund policy explains the withdrawal period and exceptions for genuinely personalised products.
How can I contact HarunShop?
Email: support@harunshop.com
WhatsApp: +31 6 86056674
HarunShop, IJsvogelplein 250, 3334 XM Zwijndrecht, Netherlands.