Refund policy

Last updated: 27 September 2026

Withdrawal period for standard products

If you buy a standard product online as a consumer, you may withdraw without giving a reason up to 14 days after the day on which you, or a third party designated by you, receive the product. For multiple products in one order, this period starts after receipt of the last product. You may also withdraw before delivery. If the period ends on a weekend or official public holiday, it is extended to the next working day.

Registering a return or cancellation

Send a clear statement to support@harunshop.com or by post to the address below. Include your name and preferably your order number so we can find your order. You can also use the return or cancellation function for your order. Valid withdrawal does not depend on our approval.

Send the product back within 14 days after your notification. HarunShop pays for standard return shipping within the Netherlands. Contact us for instructions and a free return option. We do not charge restocking fees. Keep proof of postage.

Handling the product

You may inspect and assess the product as you would in a shop. You may only be liable for diminished value caused by handling beyond what is necessary for that assessment. Pack the product carefully; original packaging is not an absolute condition for withdrawal.

Personalisation and custom products

The statutory right of withdrawal does not apply to products made to your individual specifications or clearly personalised, for example with your name, text, photo or logo. Merely choosing a standard size or colour does not automatically make a product custom-made. We inform you before purchase when this exception applies. Want to change or cancel a personalised order? Contact us promptly and we will discuss what is still possible. Your rights concerning errors or defects remain applicable.

Refunds

For valid withdrawal, we refund within 14 days after receiving your notification. We may withhold the refund until we have received the goods or proof that you have returned them, whichever occurs first. For withdrawal from the entire order, we also refund our standard outbound delivery charge, but not the extra cost of a more expensive delivery method. Original shipping charges are not refunded for partial returns. We refund using the same payment method, unless you expressly agree to another free method.

Incorrect, damaged or defective products

Contact us with your order number and a description of the problem. Photos may help us assess it. HarunShop provides a solution in accordance with your statutory rights, including free repair or replacement and, where the law provides, a price reduction or refund. This also applies to personalised products, independently of the withdrawal period.

Return address and contact

HarunShop
IJsvogelplein 250
3334 XM Zwijndrecht
Netherlands
support@harunshop.com
+31 6 86056674

Model withdrawal form

Use is optional. Complete this only if you wish to withdraw from the contract and send it by email or post to HarunShop at the address above.

I/We hereby give notice that I/we withdraw from the contract for the following products:
Product(s): …
Ordered on / received on: …
Name of consumer(s): …
Address of consumer(s): …
Order number (if available): …
Date: …
Signature (only for a paper form): …