Terms of service

Last updated: 27 September 2026

1. About HarunShop

HarunShop is the trading name of the sole proprietorship of Harun Ali, located at IJsvogelplein 250, 3334 XM Zwijndrecht, Netherlands. KvK number: 98925334. VAT ID: NL005361978B62. Contact: support@harunshop.com or +31 6 86056674.

2. Application and ordering

These terms apply to orders on harunshop.com. Before placing your final order, you can check the product, variant, personalisation, address and total amount. You receive an email confirmation after ordering. Keep it together with these terms. For a custom business quote, the arrangements in the accepted quote also apply. Mandatory consumer rights always remain applicable.

3. Product information and personalisation

Read the product description and check the selected size, colour, text, spelling, placement and files. Only provide text, logos and images that you are entitled to use. We use your design to fulfil your order. An on-screen preview or summary helps you check your choices; colours may differ due to screen settings. This does not limit your right to a product that meets the agreed specifications.

If information is missing or a file is technically unsuitable, we contact you before agreeing on a necessary change. No personalisation surcharge is added without your agreement.

4. Prices and payment

Amounts are shown in euros. Before completing an order, you see the product price, shipping charges and total payable. Only the payment methods offered at checkout are available. Later price changes do not alter an existing contract. We contact you in the event of an obvious error; your statutory rights remain applicable.

5. Production and delivery

Production takes 2–5 working days. Delivery within the Netherlands normally takes 1–2 working days after production. Personalisation requires complete information and usable files. Any different schedule is agreed with you. See our shipping policy for costs, delivery and parcel problems.

6. Withdrawal, returns and cancellation

Consumers have the statutory 14-day withdrawal period for standard products bought online. The statutory exception applies to products genuinely made to your specifications or clearly personalised; you are informed before purchase. HarunShop pays for standard returns within the Netherlands. The full procedure, time limits, exceptions and model form are in our return and refund policy. Send any request to change or cancel a custom order as soon as possible.

7. Statutory warranty and complaints

You are entitled to a product that meets the contract and what you may reasonably expect. This also applies to custom products. Report a problem to support@harunshop.com, preferably with your order number and a description. We address your complaint and offer the solution to which you are legally entitled. These terms do not exclude our statutory liability for defects or delivery.

8. Privacy

Our privacy policy explains the processing of personal data and supplied files, and how to exercise your rights.

9. Applicable law

The contract is governed by Dutch law. This choice does not deprive consumers of protection under mandatory provisions that would otherwise apply. Disputes may be submitted to the competent court in accordance with the law.