Shipping policy

Last updated: 27 September 2026

Delivery within the Netherlands

HarunShop currently focuses on delivery within the Netherlands. Delivery to other countries is not offered as a standard service.

Production and delivery

Production takes 2–5 working days. Once production is complete, expected delivery within the Netherlands takes 1–2 working days. Working days are Monday to Friday, excluding official public holidays.

For personalisation, we need your complete text, choices and usable files. If information is missing or a file is unsuitable, we contact you to resolve this and agree on scheduling. Any different timeframe is agreed before purchase or in consultation with you.

Shipping costs

Shipping costs are shown in the cart or at checkout before you complete your order. You can see the total amount before paying.

Tracking your parcel

When your order is dispatched, you receive the available shipping information. If the carrier provides a tracking number, you can use it to follow your delivery.

Reporting delays or problems

Has your order not arrived, arrived damaged, or been marked delivered when you have received nothing? Contact support@harunshop.com with your order number. We investigate with the carrier and provide a solution in accordance with your statutory rights. For consumer orders, we remain responsible for shipping until you or a third party designated by you receives the goods, unless a statutory exception applies.

Check your address before ordering and report errors promptly. If changes are still possible, we will help. In case of a delay, we inform you of the expected next step; your statutory rights for non-delivery or late delivery remain applicable.

Returns

See our return and refund policy for the withdrawal period, custom products, free standard returns within the Netherlands and refunds.

Contact

HarunShop, IJsvogelplein 250, 3334 XM Zwijndrecht, Netherlands
support@harunshop.com
+31 6 86056674